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Terms and Conditions

Please read carefully the following general conditions of use and general conditions of sale of the site WWW.NACHBIJOUX.COM.


The purchase of products offered on nachbijoux.com is intended for individuals.


For resellers please contact us by phone at +33 (0) 5 31 61 94 19, or by email at contact@nachbijoux.com

The resale of Nach Bijoux products by our distributors is subject to conditions of prior approval of their company.


Nach Bijoux can at any time update its Terms and Conditions. You can read it in the "Terms and Conditions" section.

With each order on the site nachbijoux.com, you will be asked to confirm your acceptance of the present General Conditions of Sale.


Terms of Order - Purchase


Nach products can be ordered on the nachbijoux.com website, by email at shop@nachbijoux.com or by phone on +33 (0) 5 31 61 94 19 and can be delivered worldwide.


Product conformity


For each product selected on the site, a summary page will be automatically displayed, including the photo of the article, its colors and references, the quantity chosen, its unit price and the total price of your order. You must check the accuracy of your selection before confirming your order. Upon confirmation, your order will be sent to our e-shop for processing (see "Track your orders"). If every effort is made to ensure that the color and pattern of Nach products whose photos are posted on the nachbijoux.com website are faithful to the original products, variations may occur, in particular because of the technical limitations of color rendition on your computer equipment and by handcrafting our jewelry (each piece is unique and sign). Therefore, Nach can not be held responsible for errors or inaccuracies of photographs or graphical representations of Nach products appearing on the site nachbijoux.com. In case of questions about the products, you can of course contact us: either by email at the following address: shop@nachbijoux.com, or by phone at: +33 (0) 5 31 61 94 19.

Nach has the right to cancel any order from a customer with whom it is in dispute for a previous order, or if Nach reasonably believes that this customer has breached these Terms and Conditions or has engaged in any activity fraudulent, or for any other legitimate reason.


Availability - Purchase


Our offers and prices are valid as long as they are visible on the site and within the limits of available stocks. Errors or modifications may exceptionally exist, especially in the case of simultaneous orders of the same product by several customers. In the event of unavailability of product after placing your order, we will notify you by email or phone as soon as possible, by offering you to order another article presented on the site nachbijoux.com in replacement or cancel your order. If you choose to cancel your order, you will be refunded within 30 days of payment if your bank account has been debited.

Nach has the right to change at any time and without notice articles offered on the nachbijoux.com website.


Order validation - Purchase


At the end of the ordering process, you are invited to click on the "Finish My Order" button. Upon validation, your order is sent to Nach for processing. It may only be modified or canceled in the conditions expressly provided for in these General Conditions of Sale or in the conditions required by the law in force. The validation of your order is worth your acceptance of the entirety of the present General Conditions of Sale. A summary of your order will be sent to you by e-mail.

The data recorded by the website nachbijoux.com constitute the proof of all transactions between Nach and its customers. In the event of a conflict between Nach and one of its customers on a transaction made on the website, the data recorded by Nach are considered irrefutable proof of the content of the transaction.

Pursuant to Article L. 134-2 of the french Consumer Code, when an order is for an amount equal to or greater than €120, Nach retains the written notice of the contract concluded between Nach and a customer electronically for a period of time from the conclusion of the contract until the date of delivery of the goods and for a period of ten years thereafter (in accordance with Decree 2005-137 of 16 February 2005).  You then have access to this document at any time, upon request made to shop@nachbijoux.com, and the justification of your identity.


Price - Payment - Purchase


The prices of Nach products are indicated in euros and dollars, including VAT. Delivery charges may be added to the amount of your order.

All custom fees related to your shipment are entirely your responsibility.

Nach has the right to modify at any time and without notice the prices of the products offered on the nachbijoux.com website. The products are invoiced on the basis of the rates posted on the site nachbijoux.com at the time of the validation of your order, subject to availability of the products ordered at this moment.

All orders placed on the site nachbijoux.com must be paid immediately after the validation of your order. We only accept payments by Credit Card, Check or Paypal.

All orders are payable in euros and dollars. Accepted Credit Cards are: MasterCard®, Visa®, Carte Bleue®. The shipping of your order takes place only after verification of your mode of payment and reception of the debit authorization of your card.


Retention of title - Purchase


The ordered products remain the property of Nach until full collection of the price by Nach. In case of payment incident, you agree to return to Nach the products received and this, from the first request.

On the other hand, you assume the risks (in particular of loss, theft or deterioration) concerning the delivered products and this on the actual date of delivery.


Shipments and Deliveries - Delivery Area


Nach products ordered on the nachbijoux.com website can be delivered worldwide.

Products are shipped to the delivery address you specified during the order process. You are responsible for the accuracy of the delivery address indicated in your order.


Shipping and Delivery - Shipping Costs


Standard delivery is available in mainland France and Europe from €80 purchase and in the United States and Asia from €120 purchase.

For other destinations, the fees will be displayed at the time of placing the order.


You have the option to choose express delivery with Chronopost for Metropolitan France and Europe. Additional fees may apply.


Shipments and Deliveries - Delivery Time


During the ordering process, we will indicate the delivery times for the products purchased.

Depending on the availability of the products the delivery takes place at one time.

Any product ordered but not available on delivery will be delivered in a second time or refunded.


Shipping and Delivery - Delivery Issues


Any defect or delay in delivery must be reported to Nach as soon as possible. Any complaint made beyond 30 calendar days after the date of validation of your order can not be taken into account.

You must check the conformity of the goods at the time of delivery and indicate, if possible on the delivery note, in the form of handwritten reserves accompanied by your signature any anomalies found (open package, damaged product, etc.).

You must then contact Nach by email shop@nachbijoux.com or by phone +33 (0) 5 31 61 94 19.


Returns - Exchanges


In case of nonconformity of the purchased products compared to the order you can return them or ask for an exchange by email shop@nachbijoux.com or by phone +33 (0) 5 31 61 94 19.

You have the option to return for an exchange request any product ordered on the site nachbijoux.com within 14 calendar days from the date of delivery, under the following conditions:

Products must be returned with their purchase invoice, or a copy in case of partial return, in their original condition and packaging, to the following address:

NACH (Service ESHOP)

125 Ch. De Tournefeuille

31300 TOULOUSE (France)


In case of exchange:


If the amount of the product(s) chosen in replacement has a value greater than the amount of the product(s) returned, you will have to pay the difference in price in accordance with these Terms and Conditions of Sale.

If the amount of the product (s) chosen in replacement has a value lower than the amount of the product (s) returned (s), the price difference will be refunded by Nach in accordance with these Terms and Conditions.

You must tell us and send with your order a letter specifying the exchange or refund of returned products. You can also use our return guide in the Returns & Exchanges section.


In case of exchange, the cost of returning items are the responsibility of the customer, shipping costs of the first delivery are not refunded but the shipping costs of the second shipment are offered. Only one exchange per order and reference is possible.


In case of request for a refund under the right of withdrawal, you have the option to make a request to return any product ordered on the site nachbijoux.com within 14 days from the date of delivery. The products must be returned under the conditions indicated in the previous paragraph. Nach commits to make the refund within 30 working days of receipt of returned products. The refund can be in the form of a credit to use on nachbijoux.com or directly via the means of payment used during the passage of the order. The refund will occur in any event no later than 30 days after the notification of your right of withdrawal.

In both cases (exchange or refund), the transport costs incurred by the return of the products are only refunded to you in case this return is justified by the non-conformity of the delivered products (reference error, damaged product, etc.).


Nach has the flexibility to decide if the products are in their original state when they are returned to nachbijoux.com.


Nach will not be responsible in case of loss, sending to the wrong address or late delivery of a product you want to return to the site nachbijoux.com, to the extent that the transport risks you choose and you initiate, rely on you alone.


Warranty - Repair


Our product is porcelain-based, handmade and therefore delicate. It is necessary to handle and wear the jewels with care and precaution. Nach can not guarantee you against the breakage of the porcelain after the reception of the jewels. Nach only warrants the metal for a period of 6 months after the date of purchase.

If you would like to repair your product, we suggest that you send us an email at shop@nachbijoux.com with photos so that we can determine to what extent we can proceed with the renovation or repair of your product. The costs of repair and return transport will be communicated to you by email.


Legal guarantee


The products sold on the site nachbijoux.com are subject to the conditions of legal guarantees provided by articles L 211-4, L 211-5 and L 211-12 of the french Consumer Code and by articles 1641 and 1648 of the french Civil Code:


Article 1641 of the Civil Code

The seller is bound by the guarantee within reason of the hidden defects of the goods which render it unsuitable for the use for which it is intended, or which diminish the use so much that the buyer would not have acquired it, or would have given a lower price, if he had known them.


Article 1648 of the Civil Code

The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.

In the case provided for by Article 1642-1, the action must be brought, on pain of foreclosure, within one year from the date on which the seller may be discharged from apparent defects.


Article L211-4 of the Consumer Code

The seller is required to deliver a good in accordance with the contract and is liable for any lack of conformity existing at the time of delivery.

They are also reliable regarding any lack of conformity resulting from the packaging, the instruction notice or the installation when they are bound by the contract or was carried out under their responsibility.


Article L211-5 of the Consumer Code

To be in conformity with the contract, the property must:

1 ° Be fit for the usual expected use of a similar good and, where appropriate:

- correspond to the description given by the seller and possess the qualities that he has presented to the buyer in the form of a sample or a model;

- present the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

2 ° Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and that the latter has accepted.

Article L211-12 of the Consumer Code

The action resulting from the lack of conformity is prescribed two years after the delivery of the goods.


Limitation of liability


Under no circumstances will Nach be held liable for any indirect, incidental, special or incidental damages, including but not limited to the operating loss, loss of profit or loss resulting from the purchase of Nach products. on the website nachbijoux.com.


Applicable law - Litigation


These General Conditions of Sale are governed and interpreted in accordance with French law without taking into account the principles of conflict of laws. Application of the United Nations Convention on Contracts for the International Sale of Goods is hereby expressly excluded. In case of dispute, the French courts have exclusive jurisdiction and you agree to accept their exclusive jurisdiction. Nach has the right to request and obtain injunctions or orders for the defense of its rights hereunder.


General Conditions of Use of the site nachbijoux.com


The website nachbijoux.com is administered and published by the company Nach SARL. Nach has the quality of creator and distributor of the brand Nach, which allows him a selection of products of this brand on nachbijoux.com.

The head office of the company Nach is located at 125, Ch. De Tournefeuille, 31300 Toulouse (France).

The use of the site nachbijoux.com and the purchases of products offered on this site are subject to these terms and conditions.

When you use this site, you are bound by these Terms of Use that you are required to respect.

Nach can update these Terms of Use at any time. By continuing to use the site nachbijoux.com after any changes, you agree to comply with the Terms of Use and to recognize the Privacy Policy.


Security and confidentiality


The Privacy Policy of the nachbijoux.com website governs the use of personal information that you agree to communicate to Nach on this site. Nach may change its Privacy Policy at any time, as provided in this document.

For any other information on our Privacy Policy, you can send your requests to the following email address: shop@nachbijoux.com or to the address of our registered office: 125, Ch. De Tournefeuille, 31300 Toulouse, (France).

The website nachbijoux.com is not intended for minors.


Intellectual property


All the elements (drawings, models, illustrations, images, soundtracks, texts, logos, brands, etc.) constituting the site nachbijoux.com is the exclusive property of Nach SARL. You may not reproduce, in whole or in part, by any means (except as expressly provided herein), distribute, publish, transmit, modify, or sell all or any part of the content of this site. website nachbijoux.com, or create derivative works from it.

The brand "Nach", all other trademarks and logos related to Nach SARL, registered or not, posted on the website nachbijoux.com, as well as the domain name "nachbijoux.com" are and will remain the exclusive property of Nach. Any reproduction, distribution, transmission, modification or use of these trademarks without the express prior consent of Nach, for any reason whatsoever, is prohibited.

You may not remove any copyright, trademark or other proprietary notices from the nachbijoux.com website or any content contained therein. You may make a single copy of the Internet pages published on the site nachbijoux.com for your private, personal and non-commercial use, provided that any copy of these Internet pages retains all the mentions of "copyright" and exclusive rights contained therein.




The website nachbijoux.com may contain links to third-party sites that are not edited or controlled by Nach. Such links are only provided as a convenience; they can not and should not be interpreted as an express or implied endorsement of these sites, their content or any product or service offered there. You may set up a link to the website nachbijoux.com only with the written and express permission of Nach.


Limitation of liability


Nach shall in no event be liable to you or any third party for any indirect, incidental, special, or consequential damages, including, but not limited to, any loss of profit or other indirect loss. -, resulting from your use of the site nachbijoux.com or your inability to use it, even if Nach has been informed of the possibility of such damage.


No guarantee


Nach can not guarantee and affirm:

That the website nachbijoux.com is free of viruses, data overwriting programs, Trojan horses or other destruction material;

That the information contained in the website nachbijoux.com is accurate, complete or up to date.


The website nachbijoux.com may contain technical inaccuracies or other defects, Nach does not guarantee the correction of these defects. The website nachbijoux.com and the content of this site are presented "as is" and "depending on availability". Nach expressly excludes all warranties of any kind, express or implied, and in particular, without this list being limiting, any implied warranties of conformity or appropriation of the site nachbijoux.com or its contents for a customary use or for a specific use, of their quality or the absence of a contravention thereof to any provision whatsoever.




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