Returns
What are the time limits for returning an item?
If you're not satisfied with your purchase, you have 30 days from the date of receipt to return your product, regardless of the delivery method chosen. Returns are extended to 60 days for your Christmas gifts! đ
How do I return an item from mainland France?
Step 1:
- Log in to your personal account
- Go to the âMy Feedbackâ section
- Click on âMake a returnâ then âReturn my orderâ
- Complete the online return request form attached to your order.
Step 2:
- The request must be accepted by customer service.
- Once your request is accepted, we will send you your Colissimo return label by email.
Items must be returned in their original packaging and in the same condition as when received (unworn, unwashed, undamaged, etc.). We reserve the right to refuse to process any return that does not comply with these rules.
How do I return an item from outside mainland France?
- Log in to your personal account
- Go to the âMy Feedbackâ section
- Click on âMake a returnâ then âReturn my orderâ
- Complete the online return request form attached to your order.
- The request must be accepted by customer service.
Once the request is accepted, you can return the product to us at the following address:
Nach Showroom â E-Shop Service, 125 chemin de Tournefeuille, 31300 Toulouse, France
Items must be returned in their original packaging and in the same condition as when received (unworn, unwashed, undamaged, etc.). We reserve the right to refuse to process any return that does not comply with these rules.
How do I return an item from a guest account?
If you placed your order using a guest account, you need to contact us. so that we can convert your guest account into a customer account. Once your account is converted, you will have access to the Returns section of your account.
Who covers the return shipping costs?
For mainland France, return shipping costs are covered by us once the online return form has been completed.
Outside mainland France, return shipping costs are your responsibility, unless the return is due to an error in your order or a defective item. In this case, please contact our customer service department by [phone number/email address]. contact form in order to receive your return label.
Upon receipt of your package, we will proceed with the exchange, refund, or credit to your account according to the instructions you provide in the online return form.
What are the return processing times?
Returns are processed within 15 days of receipt of the package containing the returned items. Refunds will be issued to the original payment method.
The vouchers will be valid for 6 months. For orders paid for with a gift card or voucher, the refund will be issued in the form of a voucher.
My article has a flaw
We are committed to offering you quality products, but occasionally one of our items may be defective. If this happens, please contact our customer service department by [phone number/email address]. contact form .
Don't forget to attach photos of the defective part to your message so that we can offer you the best possible solution.
We remind you that our products are hand-painted, and that the paint and color may vary slightly from piece to piece, making them unique.
