How do I change or cancel my order?
To modify or cancel an item in your order, contact customer service via the contact form.
An order can be modified as long as it is not being prepared. We therefore advise you to contact us quickly so that we can make the changes before your order is prepared.
I have not received an order confirmation email
If you have not received a confirmation email within minutes of placing your order, please check that the email has not arrived in your spam folder. If this is not the case, contact our customer service via the contact form.
We will check that your order has been taken into account and will provide you with the relevant information.
I would like to order an item that is no longer in stock
You have fallen in love with an article, but it is no longer available due to lack of stock? Activate the alert for this product to receive a notification as soon as it is back in stock.
What size do I need?
To make sure you order the right size, please refer to the size guides and size advice on each garment item page. You will also find a size guide for non-adjustable porcelain rings.
How can I find out who your retailers are?
You will find a map of all our retailers in the world on the "Shops and retailers" page. If you are looking for a particular reference, we invite you to contact the retailer directly as we do not know the real stock of our partners.
Do I have to pay customs fees?
In the case of a delivery outside the European Union, the delivery costs do not include the customs duties and possible taxes to be paid by the customer. The amount of these taxes depends on the country of destination.
